Think Sustainability
Be A Part of The Solution The launch of the TH DH Series Desktop Barcode Printer is a milestone in our move towards sustainability! This...
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Our Services
Experience our exceptional premium service! Our unparalleled offerings encompass personalised guidance, enticing service agreements, and an all-encompassing warranty.
Additionally, benefit from our proficient technical support for repairs and rely on our dedicated staging department to handle pre-configuration, staging, and product customisation with utmost care.
WARRANTY -
PLATINUM BOOSTER PLAN
01
With our booster warranty options, you can rest assured that your equipment is well-maintained and running smoothly, allowing you to focus on your core business operations.
Our Platinum Booster Plan is designed to provide on-site support for manufacturing defects, normal wear and tear, firmware reloads, batteries, and optional accidental breakage cover, with an eco-friendly destruction option for old equipment, and optional theft cover. You can select from 1, 3, or 5-year options based on your needs, and our plan includes access to our helpdesk support, ensuring that you receive timely assistance when you need it the most. Additionally, our Platinum Booster Plan includes preventative maintenance and reporting, optional remote support, access to staging and optional software support, and access to back-up equipment. Our average turn-around time is 8 hours, providing you with quick and efficient service.
Additionally, our Platinum Booster Plan includes preventative maintenance and reporting, optional remote support, access to staging and optional software support, and access to backup equipment. Our average turn-around time is 8 hours, providing you with quick and efficient service.
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WARRANTY -
GOLD BOOSTER PLAN
02
With our booster warranty options, you can rest assured that your equipment is well-maintained and running smoothly, allowing you to focus on your core business operations.
Our comprehensive Gold Booster Plan Option provides you with an upgraded manufacturer-extended warranty for your equipment. Our Gold Booster Plan is designed to provide on-site support for manufacturing defects, normal wear and tear, firmware reloads, batteries, and optional accidental breakage cover, with an eco-friendly destruction option for old equipment. You can select from 1, 3, or 5-year options based on your needs, and our plan includes access to our helpdesk support, ensuring that you receive timely assistance when you need it the most. Additionally, this Plan includes preventative maintenance and reporting, optional remote support, access to staging and optional software support, and optional access to back-up equipment and accessories. This is our most popular package, providing you with the highest level of coverage and support for your equipment.
WARRANTY -
BASIC BOOSTER PLAN
03
With our booster warranty options, you can rest assured that your equipment is well-maintained and running smoothly, allowing you to focus on your core business operations.
Our comprehensive Basic Booster Plan provides you with an upgraded manufacturer-extended warranty for your equipment. Our Basic Booster Plan Option is designed to provide on-site support for manufacturing defects, normal wear and tear, firmware reloads, and batteries if selected, without preventative maintenance. You can select from 1, 3, or 5-year options based on your needs, and our plan includes access to our helpdesk support, ensuring that you receive timely assistance when you need it the most. Additionally, we offer optional remote support, staging, and software support, with a fast turn-around time of the next business day.
WARRANTY -
MANUFACTURER BOOSTER
04
With our booster warranty options, you can rest assured that your equipment is well-maintained and running smoothly, allowing you to focus on your core business operations.
Our Manufacturer Booster Plan Option is designed to supplement your manufacturer's warranty, providing coverage for manufacturing defects, normal wear and tear, firmware reloads, batteries, and shipping out of replacement parts. You can select from 1, 3, or 5-year options based on your needs, and our plan includes access to our helpdesk support, ensuring that you receive timely assistance when you need it the most. In addition, our Manufacturer Booster Plan Option has a fast turn-around time of the next business day, minimizing any downtime for your equipment.
WARRANTY -
PARTS BOOSTER PLAN
05
With our booster warranty options, you can rest assured that your equipment is well-maintained and running smoothly, allowing you to focus on your core business operations.
We offer a comprehensive Parts Plan Extended Warranty option that provides you with peace of mind and hassle-free maintenance for your equipment. Our Parts Plan Option is a back-to-back parts agreement with Roan Active, ensuring that you receive the highest quality replacement parts for your equipment. You can select from 1, 3, or 5-year options based on your needs, and our plan includes coverage for manufacturing defects, normal wear and tear, firmware reloads, batteries, and shipping out of the replacement parts. Additionally, our Parts Plan Option includes access to our helpdesk support, ensuring that you receive timely assistance when you need it the most.
WARRANTY -
SERVICE BOOSTER PLAN
06
With our booster warranty options, you can rest assured that your equipment is well-maintained and running smoothly, allowing you to focus on your core business operations.
We offer a comprehensive Service Plan Package that provides you with peace of mind and hassle-free maintenance for your equipment. Our Service Plan Option is designed for preventative maintenance services, and you can select from 1, 3, or 5-year options based on your needs. You have the flexibility to choose the month when you want the services to be scheduled and how many services you want to include in your package. Our Service Plan Option also includes access to our helpdesk support, ensuring that you receive timely assistance when you need it the most.
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