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Hospitality

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Hospitality Firms Delight Customers With Help From 42Gears’ Products

The hospitality industry is always on the lookout for ways to enhance the customer experience. Hospitality firms are in a position to  realise the full potential of tablets and smart devices, thanks to the number of touch points such firms have with customers. Smart mobile devices in the hospitality industry provide the opportunity for employers and patrons to go green while increasing efficiency.

Hotels and resorts across the world are deploying company-owned devices to deliver enhanced digital experience to their guests, in order to make guests’ stays comfortable and memorable. These devices (positioned at key locations, like in lobbies and restaurants) keep guests engaged and deliver information interactively. 42Gears’ products help hotels, resorts and restaurants to secure customer-facing devices and prevent customers from misusing them. 

Put Guests At Ease By Providing Multiple Options At Their Fingertips

As long as guests are in your establishment, they can make use of dedicated devices as digital kiosks for information and entertainment. This keeps visitors engaged and ensures that they come back for more in the future. However, when visitors have easy access to such mobile devices, your firm must secure these devices to prevent patrons from tampering with device settings. Given the constant flow of traffic and ever-changing demands placed on staff, technology-equipped establishments also require a tool that can push updates to all devices without needing staff to manually update every device.

 

With our products, SureLock by 42Gears and SureMDM by 42Gears, owners are making sure that users are not misusing devices or downloading any unauthorised applications. SureMDM provides the ability to silently install updates across all network devices. Once customers depart, you can clean any devices they used to remove their private data in anticipation of the next guests arriving.

Firms across every industry are using tablets more and more often, and the restaurant industry is no exception. Tablets allow restaurants to increase revenues and customer loyalty while providing faster service and response times.

Restaurants have started to deploy tablets to take orders and entertain diners. For instance, patrons can play games or update their social status on Facebook and Twitter to let their friends know where they are eating. At the end of their meal, patrons can pay quickly  using a credit-card reader attached to the tablet.

The benefits for restaurants that implement such tablet systems are enormous.  People order more food if they can instantly order without needing to wait for restaurant staff to help. . With tablets, customers can view a full menu and tap on the food items that they want to order without any restaurant staff involved, as the tablet instantly relays the order information to the kitchen.

 

The only time investment required for customer-facing restaurant staff is the time needed to deliver patrons’ orders to their tables. Plus, by delivering appealing visuals of menu items to diners via tablets, restaurants can make their offerings seem more enticing than ever before. This also ensures that customers’ expectations are in line with the food that arrives, reducing misunderstandings between patrons and kitchen staff.   

Implementing tablets has many behind-the-scenes benefits for restaurants as well. As tablets store the orders inputted on them, a database of customer information develops; restaurants can later analyse this information to determine customer preferences and trends. 

Device Security

Use our products to prevent the misuse of mobile devices by taxi drivers by locking in-taxi devices down to only pre-approved applications. We allow you to password-protect device settings so that they cannot be modified by drivers intentionally or unintentionally. You can set devices to be used exactly the way you want in terms of permitted applications and content. This will help you protect your devices from malware, giving them longer life and better performance.

Diagnostics and Reporting

We help you ensure that your devices are always fit for use by regularly monitoring the health of your fleet’s devices. You will also get alerts and notifications when drivers cross data consumption thresholds. Improve process efficiency by collecting data and performing diagnostics, and then generate reports based on that data. You can use these reports to optimise your fleet’s operations and keep your expenses in check.

Device Deployment and Management

42Gears provides easy mass-configuration options so that your devices can be set up in no time and can quickly be ready-to-use for drivers. After deployment, managing these devices is simple and easy with our centralised web console. All devices can be tracked and monitored in real-time. Wiping data, pushing software and taking control of devices can all be done remotely in bulk, without needing to attend to each device individually, saving you precious time.

Support and Maintenance

We help you maintain and support a large number of devices spread across different cities with ease. With our product you can remotely take control of a device on the field for providing real-time technical support for drivers. We let you group your devices and schedule maintenance activities like scans and software upgrades.

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