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Field Services

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42Gears Improves Field Service Efficiency with Mobile Technology

We have many customers in the HVAC field service management industry, among other industries, that rely on field services teams. More and more firms use mobile technologies, including tablets and smartphones, to increase workers’ efficiency and accuracy.

 

With SureMDM by 42Gears, field technicians receive jobs as soon as they appear, and admins can then remotely track staff performance and instantly resolve any issues that arise. 

Field Services Are Adopting Mobile Technology on a Large Scale

For firms in industries that rely on field services, such as construction and logistics, efficiently coordinating field services is essential. Mobile technologies have allowed field force personnel to plan their schedules more effectively, enhance customer service by learning the history of a given job, manage inventory more efficiently, and drive safer and better-optimised routes.

 

Behind-the-scenes, office staff can track and manage technicians via GPS so that they can efficiently assign new tasks to active field technicians. Our products, including SureLock by 42Gears and SureFox by 42Gears, provide the means to securely and effectively deploy field management software on mobile devices, including tablets and smartphones.

Device Security

Use our products to prevent the misuse of mobile devices by taxi drivers by locking in-taxi devices down to only pre-approved applications. We allow you to password-protect device settings so that they cannot be modified by drivers intentionally or unintentionally. You can set devices to be used exactly the way you want in terms of permitted applications and content. This will help you protect your devices from malware, giving them longer life and better performance.

Diagnostics and Reporting

We help you ensure that your devices are always fit for use by regularly monitoring the health of your fleet’s devices. You will also get alerts and notifications when drivers cross data consumption thresholds. Improve process efficiency by collecting data and performing diagnostics, and then generate reports based on that data. You can use these reports to optimise your fleet’s operations and keep your expenses in check.

Device Deployment and Management

42Gears provides easy mass-configuration options so that your devices can be set up in no time and can quickly be ready-to-use for drivers. After deployment, managing these devices is simple and easy with our centralised web console. All devices can be tracked and monitored in real-time. Wiping data, pushing software and taking control of devices can all be done remotely in bulk, without needing to attend to each device individually, saving you precious time.

Support and Maintenance

We help you maintain and support a large number of devices spread across different cities with ease. With our product you can remotely take control of a device on the field for providing real-time technical support for drivers. We let you group your devices and schedule maintenance activities like scans and software upgrades.

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